Privacy Policy – BingoSaya | Your Data, Protected

1. Who We Are

BingoSaya is an online gaming and sports betting platform operated under a valid gaming license. Our platform is designed primarily for adult players in the Philippines who enjoy online casino games, slots, live dealer tables, and sports wagering such as PBA betting, NBA betting, and football betting. Our registered website address is https://bingosaya.net.

As a data controller under the Data Privacy Act of 2012, BingoSaya is responsible for how your personal data is collected and used. If you have questions about this Privacy Policy, email us at support@bingosaya.net.

2. What Data We Collect

When you register or interact with BingoSaya, we may collect the following categories of personal data:

2.1 Identity & Contact Information

• Full legal name and date of birth
• Government-issued ID details (for KYC/verification purposes)
• Email address and mobile number
• Residential address in the Philippines

2.2 Financial Information

• Payment method details (GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO/BPI/UnionBank online banking, Visa/Mastercard)
• Transaction history including deposits, withdrawals, and bonus claims
• Source of funds declarations where required by regulation

2.3 Technical & Usage Data

• IP address, device type, browser version, and operating system
• Login timestamps and session duration
• Pages visited, games played, bets placed, and platform interactions
• Cookies and similar tracking technologies (see Section 7 below)

2.4 Communications Data

• Messages, complaints, and support requests sent to our team
• Survey responses and feedback you voluntarily provide

3. How We Use Your Data

BingoSaya processes your personal data only for clearly defined, lawful purposes. Here's what that looks like in practice:

3.1 Account Management

We use your identity and contact information to create and manage your BingoSaya account, verify your identity (KYC), and communicate important account-related updates — like password resets, security alerts, and verification requests.

3.2 Payment Processing

Your financial data is processed to handle deposits via GCash, Maya, GrabPay, and other local payment channels, as well as withdrawals to your chosen bank or e-wallet. We retain transaction records as required by anti-money laundering (AML) regulations.

3.3 Platform Improvement

Usage and technical data help us understand how players interact with BingoSaya — which games are popular, where players encounter friction, and how to make the platform faster and more enjoyable. This is all done to give you a better experience.

3.4 Responsible Gaming

We monitor activity patterns to identify signs of problem gambling and to enforce responsible gaming tools such as deposit limits, cool-off periods, and self-exclusion. This is a core part of how BingoSaya operates — player welfare comes first.

3.5 Marketing Communications

With your consent, we may send you promotional emails, SMS, or push notifications about new games, offers, or bonuses. You can unsubscribe at any time through the link in any marketing email or by contacting support. We won't spam you — promise.

3.6 Legal & Regulatory Compliance

We process and retain data as required by Philippine law, including compliance with the Data Privacy Act, Anti-Money Laundering Act (AMLA), and any directives from our gaming regulator.

4. Who We Share Your Data With

BingoSaya does not sell your personal data. We share it only in the following limited circumstances:

• Payment Processors: When you make a deposit or withdrawal via GCash, Maya, GrabPay, InstaPay, or bank transfer, the relevant service provider receives transaction details necessary to process your payment.
• Identity Verification Partners: Third-party KYC providers may assist in verifying government IDs and confirming your identity during the registration or account upgrade process.
• Regulatory & Law Enforcement Bodies: We will disclose data when legally required to do so by a Philippine court order, government authority, or in connection with our regulatory license obligations.
• IT & Infrastructure Providers: Trusted technology vendors who support our platform infrastructure may process data on our behalf under strict data processing agreements.
• Fraud Prevention: Where we detect potentially fraudulent or illegal activity, we may share relevant data with fraud prevention agencies or regulatory bodies.

All third parties who process data on behalf of BingoSaya are bound by confidentiality agreements and must comply with data protection standards consistent with Philippine law.

5. How Long We Keep Your Data

We keep your personal data only for as long as it's necessary for the purposes described in this Privacy Policy, or as required by law. Here's the general breakdown:

• Account Data: Retained for the duration of your account, plus 5 years after account closure (required for AML and regulatory compliance).
• Transaction Records: Kept for a minimum of 5 years in line with AMLA requirements.
• Marketing Consent Records: Retained until you withdraw your consent, plus a reasonable period thereafter to demonstrate compliance.
• Support & Communications: Typically retained for 2 years from the date of the last interaction.
• Technical Logs: Generally retained for up to 12 months unless needed longer for security investigations.

Once data is no longer needed and the retention period has lapsed, we securely delete or anonymise it.

6. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by BingoSaya:

• Right to Be Informed: You have the right to know what data we collect, why we collect it, and how it's used — which is exactly what this Privacy Policy is for.
• Right of Access: You can request a copy of the personal data BingoSaya holds about you.
• Right to Rectification: If your data is inaccurate or incomplete, you can ask us to correct it.
• Right to Erasure: In certain circumstances, you may ask us to delete your personal data. Note that legal or regulatory obligations may prevent full erasure in some cases.
• Right to Object: You can object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, email us at support@bingosaya.net with the subject line "Data Privacy Request." We'll respond within the timeframe required by law — usually within 15 business days.

7. Cookies & Tracking Technologies

BingoSaya uses cookies and similar technologies to make our platform work properly and to improve your experience. Here's what we use and why:

Essential Cookies

These are strictly necessary for the platform to function — things like keeping you logged in during a session, remembering your game settings, and ensuring secure transactions. You can't opt out of these without breaking the site.

Analytics Cookies

We use analytics tools to understand how users navigate the site — what features they use, where they drop off, and how page load times affect experience. This data is aggregated and anonymised where possible.

Preference Cookies

These remember your settings and preferences, like your preferred language or display options, so you don't have to set them every time you visit.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect how some features of BingoSaya work.

8. Cross-Border Data Transfers

BingoSaya primarily processes data within the Philippines. In cases where data may be transferred or processed outside the country — for example, through internationally-hosted cloud infrastructure — we take steps to ensure that adequate protections are in place, consistent with the requirements of the Data Privacy Act and NPC guidelines.

We do not intentionally transfer data to countries without appropriate data protection standards. Any third-party processors in other jurisdictions are required to adhere to standards equivalent to or stricter than those required by Philippine law.

9. Data Breach Notification

In the unlikely event of a personal data breach that may result in a risk to your rights and freedoms, BingoSaya will notify affected users and the National Privacy Commission within the timeframes required by law — and without unnecessary delay.

We maintain an incident response plan and conduct regular security reviews to minimise the likelihood and impact of any such event. Our team monitors systems around the clock so issues are caught early.

10. Minors & Age Verification

BingoSaya is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from minors. As part of our KYC process, we verify the age and identity of all users at the point of registration.

If we become aware that a minor has provided us with personal information, we will promptly delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at support@bingosaya.net.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we'll notify you — either by posting a prominent notice on our website or by sending you an email if we have your contact details.

We encourage you to review this page periodically so you're always in the loop. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Continued use of BingoSaya after changes are posted means you accept the updated terms.

12. Contact Us

If you have any questions, concerns, or requests related to your privacy and personal data, don't hesitate to get in touch with us. We're here to help.

• Email: support@bingosaya.net
• Website: https://bingosaya.net
• Subject Line: "Privacy Inquiry" or "Data Privacy Request"

We aim to respond to all data privacy inquiries within 15 business days. Kung meron kang concern — sabihin mo sa amin. We take every message seriously.